Unable to install new apps on your Samsung television?

Or do any of your preferred applications fail to load owing to “ERROR CODE 012”?

I agree, it’s aggravating…

Fortunately, fixing this mistake is a piece of cake.

The majority of the time, you won’t even need to leave your couch.

Prepared to dive in?

Keep reading to learn:

  • Describe Samsung TV error 012 and its cause.
  • Eleven simple methods to resolve Samsung TV error 012.
  • How to alter the Smart Hub download region for new applications.
  • An efficient method for refreshing the TV server and correcting WiFi connectivity issues.
  • This is simply the beginning…

Why is my Samsung television showing error 012?

Error 012 is shown on your Samsung television due to internet interference. It indicates that the device cannot connect to the Smart Hub server, preventing apps from running, installing, or updating. This problem can be caused by a poor WiFi connection, a broken app server, obsolete TV software, or Smart Hub errors.

Samsung TV error 012: Eleven ways to resolve it

1: Verify the status of the WiFi network

Error 012 on a Samsung television suggests internet interference.

Therefore, you should first check the status of your WiFi network.

Your WiFi signal strength?

Is your WiFi connection stable and quick enough to power your Samsung television?

By fast and stable, I mean an internet speed of at least 50 Mbps…

There are two great techniques to test the stability and speed of your WiFi:

  • By doing a test of internet speed.
  • By linking it to other devices.

To check your Samsung TV’s WiFi internet speed:

Connect your Samsung TV to your Wi-Fi router with an Ethernet cable for more precision.

  1. Press the Smart Hub button on the remote control for the television.
  2. Select “Web Browser” from the menu.
  3. Visit the website https://www.speedtest.net/.
  4. Select “Go”

If the report indicates that your WiFi is “quick”, continue to step 2.

If it says “slow,” contact your ISP for assistance with troubleshooting.

To test the speed of your WiFi network with other devices:

  1. Obtain any form of apparatus (e.g., smartphone, laptop, or PC).
  2. Connect it to the same WiFi network.
  3. Launch any application on the device.

If the app is functional, the problem lies with your Samsung TV.

If it doesn’t, your internet is unstable. And you should correct it to make your Samsung television function more efficiently.

2: Connect to a separate WiFi network

If you are unable to fix your WiFi network, try connecting to an alternative WiFi network.

Suppose you’re utilizing a WiFi router with two bands.

Connect to the other network band, either 2.4GHz or 5GHz. Ensure that your Samsung TV supports one of these two formats.

Earlier models of Samsung televisions do not support 5GHz band networks. Here are several examples:

  • Samsung TV EH5300.
  • Samsung TV UNC9000.
  • Samsung TV PN60E530.
  • Samsung TV UN55B7000.
  • Samsung TV UN55D6300.

Smartphones function as WiFi hotspots as well. Also, you may attempt to connect with it.

How do I change the network on my Samsung television?

To modify the WiFi network settings on a Samsung TV:

  1. Using the remote, navigate to settings.
  2. Select General > Network > Open Network Settings from the menu.
  3. Select the WiFi network currently in use.
  4. Select “Disconnect”
  5. On the same screen, choose your secondary WiFi network.
  6. Enter your WiFi network’s password.
  7. Press the “OK” or “Connect” button.

Still unable to update apps? Proceed to step three.

3: Unplug the television and WiFi router

Occasionally, technical malfunctions prevent your Samsung TV from connecting to your WiFi. Consequently resulting in connectivity troubles between your smart TV and WiFi router.

But don’t fret…

Electronic malfunctions are tiny faults. Which can be resolved easily simply restarting your devices.

And the easiest method to do so is by performing a soft reset.

A soft reset refreshes the system of your device by forcibly shutting it down.

Typically, a soft reset requires you to unplug the devices for only a few seconds.

However, for this particular Samsung TV issue, the devices must be unplugged for at least 10 minutes.

Here are the steps:

  1. Ensure that both the TV and the router are ON.
  2. Unplug the television and router from the electrical outlet.
  3. Unplug the devices for 10 minutes.
  4. Reconnect and power on the devices.

After that, simply wait for your Samsung TV to reconnect to WiFi automatically.

4: Check if the app is functioning “I’ve already soft reset my devices. However,

I am still unable to launch apps on my Samsung TV.”

Work the other applications on your Samsung TV?

If so, the application you are attempting to launch is likely flawed.

Keep in mind that each application has its own server. That is, they may also commit some faults.

Therefore, if you cannot access even one app on your Samsung TV…

Check to see if the application is truly functioning.

To accomplish this:

  1. Grab any available device.
  2. launch the same application on that smartphone.

If it works, the fault lies with your Samsung TV.

If it does not, check the app’s manufacturer’s website for maintenance notices or similar information.

5: Reinstall the application

Before attempting to troubleshoot your Samsung TV, reinstall the program.

Due to a large amount of saved data, a program may experience bugs on sometimes.

Where do all this data originate?

Suppose you are a Netflix user.

Netflix will keep as much information as possible, including:

  • Customized settings
  • Account information
  • Caches and cookies
  • Downloadable films
  • Former software files
  • Program and server files.

That may appear insignificant to a layperson. However, these items can occupy a storage memory. And eventually cause the application to stutter and freeze owing to bugs.

To remedy that, remove superfluous app data.

And the fastest approach to do so is to reinstall the application.

Note that reinstalling an application will remove any customized settings and other data. Be sure to back up your data by linking your device to your Samsung account.

How to reinstall an application on a Samsung TV:

  1. Press the Smart Hub button on your TV’s remote control.
  2. Navigate to the “Apps” area.
  3. Select the application you wish to restore.
  4. press and hold the “tools” icon that appears next to it.
  5. Wait for the presentation of a menu.

6: Click “Reinstall.”

If this does not work, continue to step 6.

Upgrade the TV’s software

The next troubleshooting step is to update the firmware on your Samsung television.

How does it help?

Developers upgrade the software of gadgets to enhance their functionality and to refresh programs.

When this occurs, previous applications installed on the device will cease to function. Not allowing certain functions of the gadget to operate.

And this is why your Samsung television fails to connect to WiFi on occasion.

Therefore, to cure and prevent the error, constantly update the software on your Samsung TV.

There are two ways to accomplish this:

  • Via USB.
  • Via internet.

If you like a quick and simple procedure, use option number one, which is the Internet.

Here are the steps:

  1. Using the remote, navigate to settings.
  2. Select Support > Software Update > Update Now from the menu.

Depending on the model of your television, you may be required to enter a PIN. If you have not yet changed the default PIN, it is 0000.

Alternatively, this is how to update a Samsung TV through USB:

  1. Visit Samsung‘s Download Center.
  2. Select your product type or input your television’s model number.
  3. Download the most recent file upgrade.
  4. Decompress the file and then copy the upgrade file.
  5. Save the document to a USB flash drive.
  6. Plug the USB into the TV’s rear port.
  7. Navigate to Settings >> Support >> Software Update.
  8. Select “Update Now”

After this, check whether the TV’s apps are operational.

Additionally, you need visit the Samsung App Store. And determine if you can once again install and update apps.

If not, proceed to the following troubleshooting procedures.

7: Modify the Smart Hub region

Sometimes, your location can affect the availability of apps on your Samsung television.

It is possible that the app creators have withdrawn your country from their services. Or your Samsung TV server has some issues.

Changing the region on your Samsung TV’s Smart Hub may help resolve the issue in either case.

The procedure for this can be challenging. Therefore, ensure that you follow the instructions precisely and thoroughly. As every fault can result in more issues on your device.

To change your Smart Hub’s region:

  1. Press the remote’s SOURCE button.
  2. Choose “TV”
  3. Leave the page.
  4. Press the remote’s MENU button.
  5. Select “System sub-menu.”
  6. Find and click “Configure”
  7. Continue with the installation until you reach the “Terms and Conditions and Privacy Policy” page.
  8. Press the following buttons consecutively:
  9. FORWARD-2-8-9-REWIND, as well as MUTE-VOLUME UP-CHANNEL UP-MUTE.

Choose any country you desire.

Visit the Samsung App Store on your television to install or update apps.

Don’t forget to change the region back to your original country once you’re finished.

This procedure may take up to 30 minutes to complete.

Need visual guidance on how to complete the task? View this instructional video:

8: Change the television’s DNS server

You may also attempt to change the TV’s DNS server.

Simply put, DNS servers are computer servers that direct users to the appropriate websites.

By changing the DNS server of your Samsung TV, you can optimize the response time of your device. Therefore, you can run, install, and update programs more quickly.

There are numerous public DNS servers accessible online. However, not all are safe to use.

Therefore, just utilize those that have earned the public’s trust and been well evaluated.

Here are seven of the most reliable:

  • Google: 8.8.8.8 or 8.8.4.4
  • Quad9: 9.9.9.9 or 149.122.122.122 • Cloudflare: 1.1.1.1 or 1.0.0.1
  • DNS for AdGuard: 94.140.14.14 or 94.140.15.15
  • Alternate DNS: 76.76.19.19 or 76.223.122.150
  • CleanBrowsing: 185.228.168.9 and.169.9
  • OpenDNS Home: 208.67.222.222 or 208.67.220.220

To modify the DNS server on a Samsung television:

  1. Press the TV remote’s MENU button.
  2. Navigate to Network > Network Status > IP Settings > DNS Settings.
  3. Choose “Enter Manually”
  4. Enter your preferred DNS server address.
  5. Tap “OK.”

9: Restart the Smart Hub

The next step involves resetting the Smart Hub.

The intelligent menu system of Samsung. Therefore, it transports the majority, if not all, of the data on your smart TV.

An excessive amount of data might cause a gadget to lag and slow down. It may also prohibit the device from connecting to other devices, such as your Wi-Fi router.

As a result, “ERROR CODE 012” will appear while launching, installing, or upgrading applications on your smart TV.

To fix this, you must free up storage space on your Samsung TV Smart Hub. And you may do so quickly and easily by resetting it.

Resetting the Smart Hub will erase any downloaded applications. Therefore, you must download and re-login to the apps following the reset procedure.

To reset the Smart Hub, perform the following steps:

  1. Using the remote, navigate to settings.
  2. Navigate to Support > Self-Diagnosis > Reset Smart Hub.

Additionally, you may be required to enter your PIN. If you have never updated it, enter the default PIN of 0000.

10: Reset the factory settings on the television

As a last option, reset your Samsung TV to factory settings.

A factory reset will remove all data. Therefore, only proceed if you are willing to lose your specific settings and downloaded programs.

WiFi connectivity issues can also be caused by electronic mistakes and software flaws.

Some faults can only be remedied by erasing all data from the device, even though soft resetting the device can be used to repair smaller issues.

Perform this final step of troubleshooting if you have exhausted all other options.

To factory reset a Samsung television, you must:

  1. Using the remote, navigate to settings.
  2. Choose General > Reset.
  3. Enter your PIN (0000 is the default PIN).
  4. Tap “Reset.”

If it fails, try this other approach:

  1. Using the remote, navigate to settings.
  2. Navigate to Support > Self Diagnosis > Reset.

11: Contact support

Have you already factory reset your Samsung television? But there was no improvement?

Or you are unable to factory reset your television?

You can expect Samsung assistance to either

  • Schedule a repair service; or
  • Provide more troubleshooting steps.
  • Provide a product exchange or discount.

Simply give required information such as the model and serial number of your Samsung television. So that they may access your television and resolve the issue faster.