I remember the day that Sony announced the Playstation 4, and vividly, at that. They came out with a consumer friendly machine, $100 less than the competition at that, and… say whaaaa?! They slipped multiplayer behind a PSPlus pay wall? Sighs. I wasn’t happy about being bent over a barrel, so to speak, but I didn’t feel I had much choice but to sit there, hope Sony’s ‘entry’ would be gentle, and take it. I wasn’t going into the next generation of gaming without multiplayer. I just wasn’t… and they knew it. Ah well. At least they promised to use that additional revenue to improve the service.
In an interview with Computerandvideogames.com:
Yoshida explained the move was necessary to maintain a high quality service and facilitate improvements and expansions.
“That’s (was) a big decision,” he said. “what we internally discussed and decided is that we will continue the free access to online play on PS3 and Vita, so that’s clear. But because on PS4 the online connectivity features such as second screen, auto downloads and share features – these are one big pillar of the PS4 experience and we will continue to invest in this area to expand and improve these online features and services.
“If we keep giving away online access for free, the natural pressure is that we have to cut down on the cost to provide this free service. But that’s conflicting with our goal of being able to provide very robust and great online services going forward. So we decided that on PS4, because we want to continue to invest and improve our new services, we’ve asked the most engaged consumers in the online activities to share the burden with us so that we can continue to invest.”
Unfortunately, PSN is still very much the quirky experience that was provided on the PS3. It seems to work more often than not, but more and more, we’re seeing the service go down for one reason or another. Of course, these minor interruptions were somewhat acceptable on the PS3. After all, multiplayer was free, and in a way, something of a privilege. People are PAYING for this service on the PS4 though, so it’s no longer a privilege. No, customers pay for it, and when customers pay for something, they expect it to work.
And it’s not as if Sony can just say, “Well, that’s multiplayer for you! Anything can go wrong at any time. It’s the nature of the beast!” They can’t say that because Microsoft’s service is, and always has been much more stable. A lot of people like to say, “Well, yeah, because Microsoft is a software company.” Does that really matter, though? If you provide a paid service, it needs to work. Constantly. It doesn’t matter if said service comes from a staff of 3 or 3,000… people will settle for nothing less than consistency.
Anyway, even though Sony had everyone by the brass with their pay wall shenanigans, they wanted to ensure the masses saw this as ‘value’ instead of extortion. So, they got out the ol’ stick, tied a carrot to the end of it, and dangled it where everyone could see: Evolution Studios were going to provide their next AAA driver to PS+ subscribers free of cost… well, most of it. ‘Rushy’, a developer with Evolution, had this to say on NeoGaf:
“You can earn the platinum trophy in the PS+ Edition, remember its the full game minus a few cars/tracks.”
Of course, the game was delayed, and it’s been a sore spot with the gaming community ever since. Certain people went a little overboard with their ‘give me free stuff now’ attitude, but there’s no sense in blaming consumers for feeling duped. I mean, Sony and Evolution worked together in SOME capacity to soften the blow of PS+ as a pay wall… and then the game wasn’t ready. More than that, there were some pretty egregious PR blunders that followed.
One such example was the digital upgrade fiasco. Via Twitter, Joshua Hood (@joshlhood) asked Shuhei Yoshida – President of Sony Computer Entertainment – “(would there) be a discounted package to upgrade to the full game?” Yoshida confirmed this would be the case, and sure enough, news broke that a digital upgrade would cost $50 instead of the usual $60… but according to the official Playstation blog:
“This will give you access to all five locations, 55 tracks, 50 cars and all 50 tour events, as long as your PlayStation Plus subscription remains active.”
That’s right. If you were to opt for a slightly discounted version of Driveclub, it would only remain playable as long as your PS+ account was active. Keep in mind that discounts via PS+ have NEVER worked this way. Once you buy a game, you own it. Period. Fortunately, gamers told Sony and Evolution ‘no thanks’ and the issue was resolved.
But wait, there’s more:
“One of the recurring questions we keep seeing is about the scale of the Playstation Plus Edition. The simple answer is that with an active Playstation Plus subscription, you can download Driveclub Playstation Plus Edition, which comes with one location (India), 11 tracks, 10 cars and access to all game modes.“
11 tracks and 10 cars? Does that even come close to Rushy’s promise of ‘the full game minus a few cars/tracks’? 44 tracks and 40 cars… that’s how much the PS+ edition is leaving off the table. I know some of you are probably saying, “Look, regardless of how much content you’re getting, it’s free. How can anyone complain about something they’re getting for ‘free’?” Again – and I hate to sound like a broken record here – this goes back to the idea that ‘free Driveclub’ was used to soften the blow of Sony locking multiplayer behind subscriptions. Regardless of intent, this whole thing turned out to be little more than a terrible case of bait-and-switch. Let’s break it down:
Sony locks multiplayer behind a pay wall, but uses Driveclub as an added incentive for joining PS+. Millions of people purchased the PS4 and a PS+ sub to go with it… and then Sony and Evolution said, “Sorry, did we say free game? What we MEANT was you’d receive a glorified demo…”
But wait, there’s even more:
On October 7th, Driveclub finally saw its launch after a nearly year-long delay. Unfortunately, the multiplayer component – the very crux of the game – just wasn’t working. There were intermittent connection issues which only intensified as time went on. As a result, the PS+ edition of Driveclub was canceled ‘indefinitely’. A number of people tried to justify this as day 1 multiplayer woes – which shouldn’t be ‘a thing’, let alone an expectation – but something was clearly amiss when things didn’t get better on days 2, 3, 4, and so on.
Oh, and customers for a refund from Sony were flat-out denied. “Hi, Sony. I bought Driveclub the other day, but it’s defective and the devs have no clue how long it’s going to take before these issues are resolved. I’d like a refund so I can purchase a different game that works.” In what universe is it okay for Sony to say, “Nope, sorry. No refunds.”?
On October 12th via Twitter, Rushy (@Rushy33) broke the silence to respond to some inquiries:
“We’ve got no limits to the amount of servers or the quality of hardware, it’s purely down to server code having bugs.” In regards to some sort of compensation, his only response was, “We’re considering all of our options right now.” It was later clarified that early adopters could receive (some) free DLC, but resolving their server bug(s) is, obviously, their current priority.
I think it’s safe to call this the worst next-gen game launch since Battlefield 4. I also can’t help but wonder if people behind-the-scenes knew about these issues beforehand. I mean, between the retail release and the free PS+ version, they should have anticipated MILLIONS of people raking their servers over the coals… and yet, they couldn’t even accommodate their paying customers? As of this writing – October 15th – the game still isn’t 100%, and there’s no answer as to when the game will be fixed or when people can expect to play the (gimped) PS+ edition.
But in a way, I’m glad this happened. Not because I hate Sony or anything nefarious like that. I actually own both an Xbox One and PS4, and for obvious reasons, Sony’s black box is my primary gaming machine. That said, I’ve been saying for MONTHS how Sony have done virtually nothing to keep getting, or even maintain the amount of good will they had before their console launched last November. We’re still missing certain features that were promised at the time of its reveal, they haven’t done much in the way of optimizing their multiplayer service, and this ‘Driveflub’ is just another mark on a long list of promises that haven’t been met… and people are finally coming around. THAT’S why I’m glad this happened.
And just to speculate a little, I wouldn’t put it past Sony to tell Evolution Studios, “Guys, you’re not going to delay this game again. We’d, like, look totally bad if we did. So, do whatever you have to. What’s that? The dynamic weather system won’t be done until November or December? Well, take it out of the game for now, and when it’s ready, patch it in and call it ‘free DLC’. People LOVE feeling like you’re giving them free stuff!”
Anyway, I was going to buy Driveclub, but this horrific launch chased me over to the other racing game which was released only a week prior: Forza Horizon 2, and it’s fuuuuuun. Not only is it fun, but it’s well polished and everything works the way it’s supposed to. As far as blind buying Driveclub… well, I don’t see that happening anytime soon. First and foremost, its issues need to be addressed, and even then, I’m going to wait until I can try the ‘demo’ before making a decision. I know there are a lot of people that don’t have an Xbox One, so picking up Forza Horizon 2 isn’t a viable solution for them. That said, don’t send the message to Sony or Evolution that everything that transpired is okay. At the very least, this game shouldn’t receive consumer support until it’s working the way the developers intended.
Sony and Evolution Studios, here’s what it all boils down to: If you promise something to consumers, they’re going to remember. Don’t pull a bait-and-switch even if it’s unintentional. Last but certainly not least, games need to work. If you had to delay the game another few weeks or so, yes, you’d catch a lot of crap… but so what? The backlash over this ordeal is likely going to cost Evolution some fans, and, well, I think people are finally coming to realize that while Sony makes great hardware, they’re not the most reliable company around.